Business Services partner that delivered on every promise
- Service
- BPO
- Project size
- $50,000 – $199,999
- Timeline
- 3 months
- Reviewer
- Mira Sen, Executive Director
Background
We engaged Northlight Consult to lead a bpo initiative supporting our non-profit business.
The challenge
Our internal team was stretched and we needed senior expertise without adding permanent headcount. Prior vendors had underestimated the complexity of our stack and stakeholder map.
The work
Northlight Consult embedded a dedicated pod, ran weekly working sessions with our leadership, and shipped in tight two-week iterations. Documentation and stakeholder comms were part of the delivery, not an afterthought.
The outcome
We hit our launch window with room to spare. The team stayed on to support the first 90 days of operations, which made the handover completely painless.
“Delivered 2.4× the pipeline of the previous vendor within two quarters.”